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Privacy Policy

The Kitchen Wrap Company (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).

By engaging our services or using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following personal information:

  • Full name and surname

  • Contact details (email address, phone numbers)

  • Physical and installation address

  • Project measurements and site-related information

  • Billing and payment information

  • Photographs and videos of completed projects

  • Communication records (calls, emails, WhatsApp correspondence)

We only collect information necessary to deliver our services effectively and professionally.

2. Purpose of Data Collection

Your personal information is used for the following purposes:

  • Preparing quotations and processing orders

  • Scheduling site visits and installations

  • Delivering wrapping and installation services

  • Communicating project updates

  • Processing payments and issuing invoices

  • Warranty support and after-service assistance

  • Internal operational records

  • Marketing and portfolio use (where consent is granted)

3. Content Usage Permission (Photography & Media)

By engaging with The Kitchen Wrap Company, the Client grants permission for The Kitchen Wrap Company to capture and use visual content created during the project, including photographs and videos of completed installations.

This content may be used for the following purposes:

Portfolio Showcase

  • Display on our official website

  • Digital and printed company portfolios

Social Media Platforms

  • Instagram

  • TikTok

  • Facebook

  • LinkedIn

  • Pinterest

  • Other digital marketing channels

Marketing and Promotional Materials

  • Advertisements

  • Brochures

  • Case studies

  • Presentations

Client Opt-Out Policy

Clients who do not wish for their project to be featured must notify The Kitchen Wrap Company in writing before work commences. Once content has been published, removal requests will be reviewed on a case-by-case basis.

4. Protection and Security of Information

We apply appropriate technical and organisational safeguards to protect client information, including:

  • Secure digital storage systems

  • Restricted staff access

  • Password-protected systems

  • Confidential handling of documents and files

We take reasonable steps to prevent unauthorized access, loss, misuse, or disclosure of personal information.

5. Sharing of Information

We do not sell, trade, or rent client personal information.

Information may only be shared with:

  • Payment service providers (for transaction processing)

  • Suppliers (where required to fulfill client orders)

  • Regulatory or legal authorities when required by law

All third-party partners are required to maintain confidentiality standards.

6. Data Retention Policy

Client information is retained only for as long as necessary to:

  • Complete contracted services

  • Meet accounting and legal obligations

  • Provide warranty and after-sales support

Once no longer required, data is securely deleted or anonymised.

7. Client Rights Under POPIA

Clients have the right to:

  • Access personal data held by us

  • Request correction of inaccurate information

  • Withdraw consent for marketing or content usage

  • Request deletion of personal data (subject to legal obligations)

  • Submit complaints regarding data handling

Requests will be processed within reasonable timeframes.

8. Website Cookies (If Applicable)

Our website may use cookies to improve user experience and website performance analytics. Cookies do not collect personally identifiable information without user consent.

9. Policy Updates

The Kitchen Wrap Company reserves the right to amend this Privacy Policy at any time. Updates will be published on our website with revised effective dates.

10. Contact Information

For privacy-related queries, consent changes, or data access requests, contact:

The Kitchen Wrap Company
Email: hello@thekitchenwrap.co.za
Cell: +27 60 479 2724
Landline: +27 10 541 2429

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